At The House of Pusha, we believe in delivering not just products, but a premium experience — from the moment you place your order to the moment it arrives at your doorstep. We work exclusively with trusted logistics partners to ensure safe, secure, and timely deliveries across India.

Order Processing & Dispatch Timelines

We aim to process every order with care and precision. Dispatch timelines depend on the type of product:

• Ready-to-Ship Products:
  Dispatched within 1–2 working days after order confirmation.
• Made-to-Order or Customized Pieces:
  Dispatched within 10–15 working days. Specific timelines will be mentioned on the product detail page.
• Limited Edition / Pre-Order Collections:
  Dispatch timelines will be clearly stated on the respective product page. Pre-orders are shipped as per the launch schedule.

Estimated Delivery Timelines (India Only)

• Metro Cities: 2–5 working days from dispatch.
• Tier 2, Tier 3 & Remote Locations: 4–7 working days from dispatch.

Final delivery dates may vary slightly based on local courier networks. Estimated delivery dates will be visible during checkout based on your pin-code.

Shipping Charges

• All Prepaid Orders Across India:
  FREE standard shipping — no minimum purchase required.
• Cash on Delivery (COD):
  COD is not available. All orders must be prepaid using secure payment options available at checkout.

Order Tracking & Notifications

Once your order has been shipped, you’ll receive a tracking link via:

• SMS
• WhatsApp
• Email

You can also check the live status by logging into your account at www.thehouseofpusha.com and navigating to the “My Orders” section.

Delays & Exceptions

We strive for timely delivery but delays may occur due to:

• Public holidays or regional restrictions
• Extreme weather conditions
• Courier service disruptions
• Incomplete or inaccessible delivery addresses

In such cases, our customer care team will assist with an alternate solution or initiate a refund if needed.

Customer Support

For any queries regarding your order, shipping, or delivery:

• Email: care@thehouseofpusha.com
• Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)
• Instagram DM: @thehouseofpusha