FAQ
Answers to the questions we are asked most. Anything else: write to care@thehouseofpusha.com with your order number if you have one.
Questions before you buy
Will it tarnish?
Our pieces are finished in gold plating, gold-tone, silver-tone or oxidised over anti-tarnish metal. Keep them dry, away from perfume, and in their pouch between wears, and the finish keeps its shine.
When will my order ship?
Ready-to-ship pieces are dispatched within 1–2 working days after order confirmation. Delivery then takes 5–7 working days anywhere in India.
How do I track my order?
Open your order confirmation email and tap View your order. Once the parcel is dispatched, the shipping confirmation email carries the tracking details. Full steps on the Track your order page.
Is shipping free?
Prepaid orders from Rs.1,200 ship free across India. Below that, shipping is charged at checkout.
Can I pay cash on delivery?
Yes. Cash on delivery is available across India and carries a Rs.99 fee. Under Rs.1,200, the Rs.99 shipping charge applies as well.
Can I return or exchange a piece?
No. All sales are final: no returns, refunds or exchanges, on full-price and offer pieces alike. If a piece arrives damaged or is not the piece you ordered, send an unedited unboxing video and clear photos within 48 hours of delivery, with your order number; once approved, we replace it with the same piece (or another piece of the same price if it has sold out). Full conditions are on the Refund Policy page.
How does the set discount work?
Pick any 3 set pieces and all of them are 50% off at checkout. 4 pieces: 60% off. 5 pieces: 70% off. Automatic, no code. Build your set.











