Refund policy

Effective from: 30th June 2025

The House of Pusha is committed to offering a seamless shopping experience. If something doesn't work out, we offer a clear return and exchange process.

Return & Exchange Window

  • Returns & exchanges accepted within 7 calendar days of delivery.
  • Items must be unused, unworn, and returned with original tags and packaging.
  • Products under sale, discount codes, or personalisation are non-returnable.

Conditions for Eligibility

To qualify for a return or exchange:

  • Product must be in original, unused, and unwashed condition
  • Tags, labels, and packaging must be intact
  • Original invoice must be included
  • A clear unboxing video is mandatory in case of:
    • Damaged items
    • Missing products
    • Wrong items received

Reasons We Accept Returns or Exchanges

Reason

Resolution Offered

Damaged item

Exchange with same item (if in stock)

Wrong product received

Exchange for correct item

Size issue

Exchange for correct size (if available)

*Only applicable on full-priced, non-customized items.

Non-Returnable / Non-Exchangeable Items

  • Custom-made or personalised products
  • Products purchased on discount or during promotions
  • Final sale or clearance products
  • Items returned without original tags or packaging
  • Items reported after the 5-day return window

How to Initiate a Return or Exchange

Please send us an email at care@thehouseofpusha.com with your order ID and mobile number.

Refund Process

  • Refunds initiated within 7–10 business days after quality check
  • Prepaid orders refunded to the original payment method
  • No COD orders accepted
  • Option for store credit valid for 6 months (on request)

Exchange Policy

  • Only one exchange per item
  • If the exact variant is unavailable:
    • We’ll help you choose a similar product
    • Or issue store credit/refund (if eligible)
  • Exchanges follow the same process as returns

Order Cancellation

  • Orders can be cancelled within 24 hours of placement (before dispatch)
  • To cancel, email: care@thehouseofpusha.com with your Order ID
  • Once dispatched, cancellations aren’t permitted — you may request a return (if eligible)

Self-Ship Returns (If Advised)

If pickup is unavailable at your location, you may self-ship to:

The House of Pusha – Returns Dept.
Arka Communication Private Limited , 104, Namrata Building, Shastri Nagar, Link Road, Goregaon West , 400104 Mumbai MH, India
Email: care@thehouseofpusha.com

  • Use a trackable courier
  • Share the tracking ID with our support team
  • Refund/store credit will be processed after inspection

Customer Support

Have questions or concerns?

  • Email: care@thehouseofpusha.com
  • Instagram: @thehouseofpusha
  • Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST